About Us

The Inception of the business.

Our goal was to provide a simple IT and Telecoms consultancy in NSW.

NBN was already being rolled out in certain states and we knew it was going to be the future of Australian Broadband. We looked at various ways to sell NBN and settled on a reseller model.

The main products we offered were simply connectivity via DSL, NBN, and low-speed fibre. We also provided consulting services to small businesses around IT and Telco.

Added Software Consulting to the mix

In 2016, we added software consulting to our list of capabilities. To us, it seemed that many fantastic online services such as IFTTT and Zapier provided ways to automate and simplify business processes.

We started looking around and started to write our own Zapier and IFTTT connectors. This led to a new market in the streamline of business processes and general business consultancy.

Wholesale Telco was calling

Although we already had relationships established within several key Telecom Companies in Australia, our ability to purchase Telecomms to onsell to our customers was limited via our reseller models. We started looking into options around buying Telecommunications directly as wholesale.

Wholesale Telco Continued

We had done a lot of research in buying Telecommunications carriage and services directly from the tier 1 carriers. The negotiation was hard and the requirements were considerable.

At the end of 2018, we had a small range of wholesale products we could offer directly to our customers, so we started up a wholesale Service Provider Model whereby we would provide Telco services to our Wholesale Customers. This required the setup of systems, pricing, and a national network of resellers.

Wholesale Telco Billing/Management Portal

In 2020, after much research and consideration, we decided to build our own in-house Telecoms billing and management portal.

This is still ongoing, but once finished, will enable our customers to bill their customers directly, it will offer self-serve to our SP’s and end-users and it will enable our customers to support their customer base directly.

Total Telco Group is now part of Heldoorn Investment Group Pty Ltd, a national telecommunications group. This strategic move brings about exciting opportunities for both companies and, most importantly, their clients. Total Telco Group is now equipped to cater to the needs of its larger clients, particularly those with offices spread across Australia.

By becoming part of Heldoorn Investment Group, Total Telco Group gains access to vast resources and expertise. This enables us to provide enhanced management and telco services in addition to our existing range of telecommunications products and services. As a result, clients can now benefit from a comprehensive suite of offerings that address their diverse requirements under one unified umbrella.

Furthermore, the knowledge sharing and collaboration between the two companies foster innovation and the development of cutting-edge telco solutions and packages. As a result, Total Telco Group can tap into Heldoorn Investment Group’s technological advancements and industry best practices, enabling them to deliver state-of-the-art telecommunications services to our clients.